Ward Visitor Policy

2024/10/01

To protect our vulnerable patients, visitors are advised to be socially responsible and refrain from visiting patients if unwell.

Please read through the information below before entering our patient care areas.

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Visitor Quota and Visiting Hours

Visitor Quota:

The following guidelines apply from 24 November 2022:

Before visiting patients in the wards

Visitors are strongly encouraged to perform a self-test using an ART kit before coming to our hospitals. Kindly remain at home if you feel unwell.

General Wards, ICU

2 visitors (including caregivers) per patient at bedside at any one time, within visiting hours
No limit to the number of visitors throughout the hospital's stay
Patients who are dangerously ill are allowed up to 5 visitors at any one time

Isolation Ward and patients who are clinically diagnosed as vulnerable and at-risk

2 pre-designated visitors per patient at bedside at any one time, within visiting hours
Patients who are dangerously ill are allowed up to 5 pre-designated visitors throughout the patient's hospital stay

Kidney Unit

1 accompanying caregiver per patient (Strictly for patients with outpatient appointments only)

Note:

Children who are 12 years old and below will not be allowed to enter the wards.
From 13 February 2023, masks are still required in our hospitals at the following areas :
- Inpatient Wards
- Emergency Department (ED)
- Specialist Outpatient Clinics (SOC)
- Pharmacies
- Indoor patient-facing areas
- Clinical and patient care areas
- Areas where there are face-to-face interactions with patients

Visiting Hours

All Wards (including ICU / High Dependency, Isolation Ward and Wards C7, C8 and C9 located at Tower C)
Daily:	12.00pm - 8.00pm

Visitor Registration

Effective 27 August 2024, visitors/caregivers are required to inform our staff if you

have a fever, cough, shortness of breath, blocked or runny nose, sore throat or cannot smell,
OR
have a new rash,
OR

have visited the following countries identified with infectious disease outbreak

In the last 14 days	In the last 21 days
Middle East countries (Bahrain, Iraq, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates and Yemen)	African countries (Democratic Republic of Congo, Burundi, Cameroon, Central African Republic, Gabon, Kenya, Republic of Congo, Rwanda, and Uganda, etc.)

Visitors 12 years old and below are not allowed to enter patient care areas.

Anyone making false declarations can be prosecuted under the Infectious Diseases Act.

Modes of Registration for Visitors Onsite

Self-Registration Kiosks at Levels 1 and 2, Tower B (NTFGH Wards)
Visitor Registration Counter at Level 1, Tower B (NTFGH Wards)

Location of Visitor Registration Kiosks & Counter

Kiosks: Tower B - NTFGH Wards, Level 1 and 2
Counter: Tower B - NTFGH Wards, Level 1

Documents and Information Required for Registration

Documents Required at Registration

Visitors are required to bring any of the following documents for registration:

NRIC
Singapore Driving License
Senior Citizen/ Student EZ-link card
Work Permit/ Employment Pass/ Passport

Registration at the self-registration kiosks located at Tower B - NTFGH Wards, Level 1 and 2 is only applicable to Singaporeans and Permanent Residents holding NRIC/ Singapore Driving License/ Senior Citizen/ Student EZ-link card. Foreigners holding work permit/ employment pass/ passport are required to register at the Visitor Registration Counter at Tower B - NTFGH Wards, Level 1.

Information Required at Registration - Wards

Patient's name (Full Name or part of the name as per NRIC)
Patient's ward and bed number (e.g. Ward B5/ Bed 5)
Visitor's Singapore-registered mobile number

Information Required at Registration - Kidney Unit

Patient's Full Name
Patient's NRIC/ FIN number
Visitor's Singapore-registered mobile number

Visitors who do not have any of the above may approach our Visitor Registration Counter for assistance. A registration label will be issued upon successful registration.

Information provided during registration will be treated in strict confidence and used only for the purpose of ward visitation and contact tracing during a pandemic situation.

Important Reminders for Visitors

Registration is non-transferable.
Face masks with good filtration capability must be worn in the patient care areas at all times, including surgical masks or reusable masks made of two layers of fabric.
Visitors should not eat or drink in hospital wards or use patient's toilets in the wards.
Avoid sitting on patients' beds.
Please wash your hands thoroughly with soap and water or use an alcohol-based hand rub before and after visiting patients in the hospital.
Do not bring patients out of the wards.
Photography and video recording are prohibited. This is to respect the privacy of our patients, visitors and staff. NUHS reserves the right to request for such recordings to be deleted.

Use of Personal Mobility Aids (PMAs)

For visitors who use personal mobility aids, please refer to our guidelines on using PMAs on our hospital premises.

Frequently Asked Questions About Visitor Registration

Q1. Why am I unable to scan at the gantries? You may be trying to enter the wards outside our visiting hours. The patient you are visiting has exceeded his/ her visitor quota.
Q2. How many visitors can one patient have? General Wards, ICU 2 visitors per patient at bedside at any one time, within visiting hours No limit to the number of visitors throughout the hospital's stay Patients who are dangerously ill are allowed up to 5 visitors at any one time Isolation Ward and patients who are clinically diagnosed as vulnerable and at-risk 2 pre-designated visitors per patient at bedside at any one time, within visiting hours Patients who are dangerously ill are allowed up to 5 pre-designated visitors throughout the patient's hospital stay Kidney Unit 1 accompanying caregiver per patient (Strictly for patients with outpatient appointments only) Note: Children who are 12 years old and below will not be allowed to enter the wards. From 13 February 2023, masks are still required in our hospitals at the following areas: Inpatient Wards Emergency Department (ED) Specialist Outpatient Clinics (SOC) Pharmacies Indoor patient-facing areas Clinical and patient care areas Areas where there are face-to-face interactions with patients
Q3. How can I register as a visitor? At the self-registration kiosks or visitor registration counter located at Levels 1 and 2, Tower B (NTFGH Wards)
Q4. What kind of information do I need to furnish as a visitor? Ward / ICU Visitors Patient's name (Full or part of the name as per NRIC) Patient's ward and bed number (e.g. Ward B5/ Bed 5) Visitor's NRIC & Singapore-registered mobile number Kidney Unit Patient's Full name Patient's NRIC/ FIN Number Visitor's NRIC & Singapore-registered mobile number
Q5. What kind of identification documents do I need to register as a visitor? Any of the following: NRIC Singapore Driving License Senior Citizen/ Student EZ-link Card Work Permit/ Employment Pass/ Passport
Q6. Is there any limit on the number of visitors for those who are dangerously ill? Dangerously ill patients in general wards are allowed up to 5 pre-designated visitors throughout the patient's hospital stay, and up to 2 pre-designated visitors at patient's bedside at any one time (visitation can extend beyond visiting hours). Dangerously ill patients in the isolation ward and patients who are clinically diagnosed as vulnerable and at-risk are allowed up to 5 pre-designated visitors throughout the patient's hospital stay (Visitation can extend beyond visiting hours).
Q7. Can children visit? No. Children 12 years old and below are not allowed to enter the wards for their safety.
Q8. What happens if I do not have all the particulars of the patient? Please approach our staff at the visitor registration counter located at the NTFGH Tower B Level 1 for assistance.

Q1. Why am I unable to scan at the gantries?

You may be trying to enter the wards outside our visiting hours.
The patient you are visiting has exceeded his/ her visitor quota.

Q2. How many visitors can one patient have?

General Wards, ICU

2 visitors per patient at bedside at any one time, within visiting hours
No limit to the number of visitors throughout the hospital's stay
Patients who are dangerously ill are allowed up to 5 visitors at any one time

Isolation Ward and patients who are clinically diagnosed as vulnerable and at-risk

2 pre-designated visitors per patient at bedside at any one time, within visiting hours
Patients who are dangerously ill are allowed up to 5 pre-designated visitors throughout the patient's hospital stay

Kidney Unit

1 accompanying caregiver per patient (Strictly for patients with outpatient appointments only)

Note:

Children who are 12 years old and below will not be allowed to enter the wards.
From 13 February 2023, masks are still required in our hospitals at the following areas:
- Inpatient Wards
- Emergency Department (ED)
- Specialist Outpatient Clinics (SOC)
- Pharmacies
- Indoor patient-facing areas
- Clinical and patient care areas
- Areas where there are face-to-face interactions with patients

Q3. How can I register as a visitor?

At the self-registration kiosks or visitor registration counter located at Levels 1 and 2, Tower B (NTFGH Wards)

Q4. What kind of information do I need to furnish as a visitor?

Ward / ICU Visitors
- Patient's name (Full or part of the name as per NRIC)
- Patient's ward and bed number (e.g. Ward B5/ Bed 5)
- Visitor's NRIC & Singapore-registered mobile number
Kidney Unit
- Patient's Full name
- Patient's NRIC/ FIN Number
- Visitor's NRIC & Singapore-registered mobile number

Q5. What kind of identification documents do I need to register as a visitor?

Any of the following:

NRIC
Singapore Driving License
Senior Citizen/ Student EZ-link Card
Work Permit/ Employment Pass/ Passport

Q6. Is there any limit on the number of visitors for those who are dangerously ill?

Dangerously ill patients in general wards are allowed up to 5 pre-designated visitors throughout the patient's hospital stay, and up to 2 pre-designated visitors at patient's bedside at any one time (visitation can extend beyond visiting hours).

Dangerously ill patients in the isolation ward and patients who are clinically diagnosed as vulnerable and at-risk are allowed up to 5 pre-designated visitors throughout the patient's hospital stay (Visitation can extend beyond visiting hours).

Q7. Can children visit?

No. Children 12 years old and below are not allowed to enter the wards for their safety.

Q8. What happens if I do not have all the particulars of the patient?

Please approach our staff at the visitor registration counter located at the NTFGH Tower B Level 1 for assistance.