To facilitate your admission and discharge from the hospital, you will find some useful information in this section on our procedures and policies. Information about our amenities and facilities are also provided below to make your hospital stay pleasant and comfortable.
Please bring along the originals of the following.
| Required Document | Patient Type |
|---|---|
| Admission Authorisation Form | Any patient requesting admission |
| NRIC/Passport/Re-entry Permit | Singapore Citizen or Singapore Permanent Resident above 15 years old |
| Birth Certificate | Singapore Citizen or Singapore Permanent Resident aged 15 and below |
| Passport/Entry Permit/Work Permit/Employment Pass | Non-resident Employee or Non-resident |
| Letter of Guarantee | Any employee whose employer provides medical coverage for hospitalisation |
| CPF Membership Card | Work permit/employment pass holder |
| Work Pass | Work permit/employment pass holder |
| Letter from Employer | Work permit/employment pass holder |
| NRIC of Medisave Account Holder | Singapore Citizen or Singapore Permanent Resident who is utilising the Medisave account for self or a family member |
| Completed Medical Claims Authorisation Form | Singapore Citizen or Singapore Permanent Resident who wishes to utilize a family member's Medisave account |
Patients are advised to leave valuables such as cash, jewellery and mobile phones at home. JurongHealth shall not be held liable or responsible for the loss or damage of any valuables or personal items during a patient's stay. Patients and their caregivers who bring valuables to the hospital do so at their own risk.
Only Singapore Citizens, Permanent Residents, valid Employment Pass and Work Permit Holders are eligible for admission to subsidised wards
Only Singapore Citizens, Permanent Residents, valid Employment Pass and Work Permit Holders are eligible for admission to subsidised wards
Every patient will be required to wear a wrist identification band with an attached Real-time Location System (RTLS) tag upon admission. The band will hold information such as the patient's name, NRIC, ward number and address to enable identification by hospital staff. The RTLS tag is a safety feature that will enable the tracking of a patient's location within the hospital. Please wear it at all times during your stay in our hospital.
Upon your admission to the hospital, you are deemed to have agreed to the required treatment for your medical condition. Some procedures may require your consent in writing. Your doctor will explain these procedures to you in detail.
The daily ward routine consists of the following:
The routine may vary if you are scheduled to undergo clinical tests, X-ray, or other clinical procedures.
If you require assistance at any time of the day, please press the Nurse Call Button located on your bed panel and a nurse will attend to you shortly.
To aid our patients' recovery, our dieticians and chefs work closely to plan the menus in our hospitals. A variety of cuisines are available to patients. Halal meals will be served to Muslim patients. The care team will also take note if you require a special diet.
Under the law, smoking is prohibited within the hospital premises. Please be considerate to other patients.
A patients' lounge is located in every ward. The lounge is equipped with a television set, daily newspapers in various languages, and other reading materials.
If you wish to leave the ward for any reason, please inform the staff on duty at all times so that they can take note of your whereabouts and ensure that you do not miss your medication, scheduled tests or visitors.
For your own safety, please do not leave the hospital premises until your doctor has cleared you for discharge. Patients who request to be discharged against the doctors’ advice will be required to sign an AOR (At Own Risk) form.
For inpatient charges and payment information please read more at our charges & payment information page.
Your doctor will inform you when you are ready to be discharged. For your own safety, please arrange for a family member or friend to pick you up from the hospital.
The discharge process may take some time to allow the care team to complete processes such as the following:
